Shipping & Returns
Delivery times will be confirmed at checkout.
Great news, shipping is currently free for all orders over $500. Orders under $50 will be charged at $5 for shipping per order.
Additional delivery information
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Will I be charged customs fees?
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Our terms of sale to our customers in the USA are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
Sale delivery information
During sale periods, please allow 14-21 days for your delivery*. Your delivery date will be confirmed at the time of order.
*Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.
I've received a faulty item
We’re really sorry you’ve received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.
My item has become faulty
We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.
I haven't received my order
Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
I've received the wrong item
We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.